Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria

Osho Patrick Olanrewaju; Adepoju Omoseni Oyindamola; Joseph Adejoke Ajidat; Joseph Oluyemi; Ojo Oladotun Ayotunde; Ojo Matilda Adesuwa Osagie; Oni Oluwatosin Idowu

doi:doi:10.11648/j.sjcm.20200903.11

Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria

Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Adejoke Ajidat, Joseph Oluyemi, Ojo Oladotun Ayotunde, Ojo Matilda Adesuwa Osagie, Oni Oluwatosin Idowu

Published in Science Journal of Clinical Medicine (Volume 9, Issue 3)

Received: 22 May 2020 Accepted: 15 June 2020 Published: 17 July 2020

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Abstract

According to the World Health Organization, about 40 Million people are living with HIV/ AIDS, where two- third resides in the African region and about 2 Million of them are from Nigeria. Hence, this study assessed the satisfaction of patients with services provided in a tertiary hospital in southwest Nigeria. This is due to the fact that the satisfaction of patients is a measure used to evaluate the quality of health care delivery of a hospital and from health care services providers. It is a cross sectional study that employed purposive and convenience sampling methods using well-structured questionnaires to retrieve information from HIV/ AIDS patients. A total of 143 respondents participated fully and whose data were analyzed using Statistical Package for Social Science (SPSS version 20), where the level of patient’s satisfaction was measured. The patients’ satisfaction was based on Service Quality (SERVQUAL) framework. Result from the study revealed that the patients were currently satisfied with the services being offered them, at a grand mean of 4.46 and standard deviation of 0.52. Also, the respondents ranked responsiveness dimension of SERVQUAL framework first with an average mean of 4.53 and standard deviation of 0.47. They ranked Empathy dimension as the lowest dimension, with an average mean of 4.36 and standard deviation of 0.58. Thus, the study recommends that health workers should be trained by the government on how to convey affection while providing services to HIV/ AIDS patients.

Published in	Science Journal of Clinical Medicine (Volume 9, Issue 3)
DOI	10.11648/j.sjcm.20200903.11
Page(s)	43-50
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2020. Published by Science Publishing Group

Keywords

Patients Satisfaction, HIV, AIDS, and SERVQUAL

References

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APA Style

Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Adejoke Ajidat, Joseph Oluyemi, Ojo Oladotun Ayotunde, et al. (2020). Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria. Science Journal of Clinical Medicine, 9(3), 43-50. https://doi.org/10.11648/j.sjcm.20200903.11

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ACS Style

Osho Patrick Olanrewaju; Adepoju Omoseni Oyindamola; Joseph Adejoke Ajidat; Joseph Oluyemi; Ojo Oladotun Ayotunde, et al. Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria. Sci. J. Clin. Med. 2020, 9(3), 43-50. doi: 10.11648/j.sjcm.20200903.11

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AMA Style

Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Adejoke Ajidat, Joseph Oluyemi, Ojo Oladotun Ayotunde, et al. Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria. Sci J Clin Med. 2020;9(3):43-50. doi: 10.11648/j.sjcm.20200903.11

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@article{10.11648/j.sjcm.20200903.11,
  author = {Osho Patrick Olanrewaju and Adepoju Omoseni Oyindamola and Joseph Adejoke Ajidat and Joseph Oluyemi and Ojo Oladotun Ayotunde and Ojo Matilda Adesuwa Osagie and Oni Oluwatosin Idowu},
  title = {Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria},
  journal = {Science Journal of Clinical Medicine},
  volume = {9},
  number = {3},
  pages = {43-50},
  doi = {10.11648/j.sjcm.20200903.11},
  url = {https://doi.org/10.11648/j.sjcm.20200903.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjcm.20200903.11},
  abstract = {According to the World Health Organization, about 40 Million people are living with HIV/ AIDS, where two- third resides in the African region and about 2 Million of them are from Nigeria. Hence, this study assessed the satisfaction of patients with services provided in a tertiary hospital in southwest Nigeria. This is due to the fact that the satisfaction of patients is a measure used to evaluate the quality of health care delivery of a hospital and from health care services providers. It is a cross sectional study that employed purposive and convenience sampling methods using well-structured questionnaires to retrieve information from HIV/ AIDS patients. A total of 143 respondents participated fully and whose data were analyzed using Statistical Package for Social Science (SPSS version 20), where the level of patient’s satisfaction was measured. The patients’ satisfaction was based on Service Quality (SERVQUAL) framework. Result from the study revealed that the patients were currently satisfied with the services being offered them, at a grand mean of 4.46 and standard deviation of 0.52. Also, the respondents ranked responsiveness dimension of SERVQUAL framework first with an average mean of 4.53 and standard deviation of 0.47. They ranked Empathy dimension as the lowest dimension, with an average mean of 4.36 and standard deviation of 0.58. Thus, the study recommends that health workers should be trained by the government on how to convey affection while providing services to HIV/ AIDS patients.},
 year = {2020}
}

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TY  - JOUR
T1  - Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria
AU  - Osho Patrick Olanrewaju
AU  - Adepoju Omoseni Oyindamola
AU  - Joseph Adejoke Ajidat
AU  - Joseph Oluyemi
AU  - Ojo Oladotun Ayotunde
AU  - Ojo Matilda Adesuwa Osagie
AU  - Oni Oluwatosin Idowu
Y1  - 2020/07/17
PY  - 2020
N1  - https://doi.org/10.11648/j.sjcm.20200903.11
DO  - 10.11648/j.sjcm.20200903.11
T2  - Science Journal of Clinical Medicine
JF  - Science Journal of Clinical Medicine
JO  - Science Journal of Clinical Medicine
SP  - 43
EP  - 50
PB  - Science Publishing Group
SN  - 2327-2732
UR  - https://doi.org/10.11648/j.sjcm.20200903.11
AB  - According to the World Health Organization, about 40 Million people are living with HIV/ AIDS, where two- third resides in the African region and about 2 Million of them are from Nigeria. Hence, this study assessed the satisfaction of patients with services provided in a tertiary hospital in southwest Nigeria. This is due to the fact that the satisfaction of patients is a measure used to evaluate the quality of health care delivery of a hospital and from health care services providers. It is a cross sectional study that employed purposive and convenience sampling methods using well-structured questionnaires to retrieve information from HIV/ AIDS patients. A total of 143 respondents participated fully and whose data were analyzed using Statistical Package for Social Science (SPSS version 20), where the level of patient’s satisfaction was measured. The patients’ satisfaction was based on Service Quality (SERVQUAL) framework. Result from the study revealed that the patients were currently satisfied with the services being offered them, at a grand mean of 4.46 and standard deviation of 0.52. Also, the respondents ranked responsiveness dimension of SERVQUAL framework first with an average mean of 4.53 and standard deviation of 0.47. They ranked Empathy dimension as the lowest dimension, with an average mean of 4.36 and standard deviation of 0.58. Thus, the study recommends that health workers should be trained by the government on how to convey affection while providing services to HIV/ AIDS patients.
VL  - 9
IS  - 3
ER  -

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Author Information

Osho Patrick Olanrewaju

Department of Haematology & Blood transfusion, Faculty of Basic Clinical Sciences, University of Medical Sciences, Ondo-City, Nigeria
Adepoju Omoseni Oyindamola

Department of Business Administration, Federal University of Technology, Akure, Nigeria
Joseph Adejoke Ajidat

Department of Microbial Pathology, University of Medical Sciences, Ondo, Nigeria
Joseph Oluyemi

Department of Sociology and Anthropology, Nelson Mandela University, Port-Elizabeth, South Africa
Ojo Oladotun Ayotunde

Department of Physics, Biophysics and Medical Physics Unit, Osun State University, Osogbo, Nigeria
Ojo Matilda Adesuwa Osagie

Department of Haematology & Blood transfusion, Faculty of Basic Clinical Sciences, University of Medical Sciences, Ondo-City, Nigeria
Oni Oluwatosin Idowu

Department of Haematology/Virology, University of Medical Sciences Teaching Hospital, Akure, Nigeria

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APA Style

Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Adejoke Ajidat, Joseph Oluyemi, Ojo Oladotun Ayotunde, et al. (2020). Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria. Science Journal of Clinical Medicine, 9(3), 43-50. https://doi.org/10.11648/j.sjcm.20200903.11

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ACS Style

Osho Patrick Olanrewaju; Adepoju Omoseni Oyindamola; Joseph Adejoke Ajidat; Joseph Oluyemi; Ojo Oladotun Ayotunde, et al. Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria. Sci. J. Clin. Med. 2020, 9(3), 43-50. doi: 10.11648/j.sjcm.20200903.11

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AMA Style

Osho Patrick Olanrewaju, Adepoju Omoseni Oyindamola, Joseph Adejoke Ajidat, Joseph Oluyemi, Ojo Oladotun Ayotunde, et al. Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria. Sci J Clin Med. 2020;9(3):43-50. doi: 10.11648/j.sjcm.20200903.11

Copy | Download

@article{10.11648/j.sjcm.20200903.11,
  author = {Osho Patrick Olanrewaju and Adepoju Omoseni Oyindamola and Joseph Adejoke Ajidat and Joseph Oluyemi and Ojo Oladotun Ayotunde and Ojo Matilda Adesuwa Osagie and Oni Oluwatosin Idowu},
  title = {Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria},
  journal = {Science Journal of Clinical Medicine},
  volume = {9},
  number = {3},
  pages = {43-50},
  doi = {10.11648/j.sjcm.20200903.11},
  url = {https://doi.org/10.11648/j.sjcm.20200903.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjcm.20200903.11},
  abstract = {According to the World Health Organization, about 40 Million people are living with HIV/ AIDS, where two- third resides in the African region and about 2 Million of them are from Nigeria. Hence, this study assessed the satisfaction of patients with services provided in a tertiary hospital in southwest Nigeria. This is due to the fact that the satisfaction of patients is a measure used to evaluate the quality of health care delivery of a hospital and from health care services providers. It is a cross sectional study that employed purposive and convenience sampling methods using well-structured questionnaires to retrieve information from HIV/ AIDS patients. A total of 143 respondents participated fully and whose data were analyzed using Statistical Package for Social Science (SPSS version 20), where the level of patient’s satisfaction was measured. The patients’ satisfaction was based on Service Quality (SERVQUAL) framework. Result from the study revealed that the patients were currently satisfied with the services being offered them, at a grand mean of 4.46 and standard deviation of 0.52. Also, the respondents ranked responsiveness dimension of SERVQUAL framework first with an average mean of 4.53 and standard deviation of 0.47. They ranked Empathy dimension as the lowest dimension, with an average mean of 4.36 and standard deviation of 0.58. Thus, the study recommends that health workers should be trained by the government on how to convey affection while providing services to HIV/ AIDS patients.},
 year = {2020}
}

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TY  - JOUR
T1  - Patients’ Treatment Satisfaction: Experiences of HIV Patients in a Tertiary Hospital in Southwest Nigeria
AU  - Osho Patrick Olanrewaju
AU  - Adepoju Omoseni Oyindamola
AU  - Joseph Adejoke Ajidat
AU  - Joseph Oluyemi
AU  - Ojo Oladotun Ayotunde
AU  - Ojo Matilda Adesuwa Osagie
AU  - Oni Oluwatosin Idowu
Y1  - 2020/07/17
PY  - 2020
N1  - https://doi.org/10.11648/j.sjcm.20200903.11
DO  - 10.11648/j.sjcm.20200903.11
T2  - Science Journal of Clinical Medicine
JF  - Science Journal of Clinical Medicine
JO  - Science Journal of Clinical Medicine
SP  - 43
EP  - 50
PB  - Science Publishing Group
SN  - 2327-2732
UR  - https://doi.org/10.11648/j.sjcm.20200903.11
AB  - According to the World Health Organization, about 40 Million people are living with HIV/ AIDS, where two- third resides in the African region and about 2 Million of them are from Nigeria. Hence, this study assessed the satisfaction of patients with services provided in a tertiary hospital in southwest Nigeria. This is due to the fact that the satisfaction of patients is a measure used to evaluate the quality of health care delivery of a hospital and from health care services providers. It is a cross sectional study that employed purposive and convenience sampling methods using well-structured questionnaires to retrieve information from HIV/ AIDS patients. A total of 143 respondents participated fully and whose data were analyzed using Statistical Package for Social Science (SPSS version 20), where the level of patient’s satisfaction was measured. The patients’ satisfaction was based on Service Quality (SERVQUAL) framework. Result from the study revealed that the patients were currently satisfied with the services being offered them, at a grand mean of 4.46 and standard deviation of 0.52. Also, the respondents ranked responsiveness dimension of SERVQUAL framework first with an average mean of 4.53 and standard deviation of 0.47. They ranked Empathy dimension as the lowest dimension, with an average mean of 4.36 and standard deviation of 0.58. Thus, the study recommends that health workers should be trained by the government on how to convey affection while providing services to HIV/ AIDS patients.
VL  - 9
IS  - 3
ER  -

Copy | Download