The Impact of Emotional Labor on Unethical Pro-organizational Behavior of Medical Staff: Taking Organizational Identification as an Intermediary

Zeng Zhi; Wang Xiaoyu; Ji Xiaoyu; Lu Zhanjie

doi:doi:10.11648/j.pbs.20221101.14

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The Impact of Emotional Labor on Unethical Pro-organizational Behavior of Medical Staff: Taking Organizational Identification as an Intermediary

Zeng Zhi, Wang Xiaoyu, Ji Xiaoyu, Lu Zhanjie

Published in Psychology and Behavioral Sciences (Volume 11, Issue 1)

Received: 10 January 2022 Accepted: 24 January 2022 Published: 9 February 2022

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Abstract

Medical and health services are a special service-oriented industry. The emotional labor of medical staff must meet their hospital’s established norms and organizational rules. In the process of carrying out emotional labor, however, medical staff members are likely to show non-self-regarding unethical pro-organizational behavior (UPB). Previous studies on UPB from the perspective of cognition and emotion have mainly focused on the field of business services and organizational behavior. However, there is a lack of research on this topic in the field of medical services. To explore the mechanism behind the impact of medical staff’s emotional labor on their UPB, this study conducted a survey of 261 Chinese medical staff, using organizational identification as an intermediary variable. Results showed that surface behaviors of emotional labor of the medical staff negatively affect organizational identification, which positively affects UPB; the surface behaviors also negatively affect UPB, and organizational identity partly mediates the result of surface behaviors and UPB; deep behaviors of emotional labor of the medical staff positively affects organizational identification, which, in turn, positively affects UPB; and deep behaviors also positively affect UPB, while organizational identity partly mediates the two. The results show that in order to effectively eliminate or avoid medical staff’s UPB, hospital managers should take medical staff ‘s real work experience as the standard, and actively pay attention to their emotional resources and the change of organizational identity. Simultaneously, hospitals should also strengthen the cognition of medical staff on professional rules, and actively educate and guide them in implementing emotional labor behavior.

Published in	Psychology and Behavioral Sciences (Volume 11, Issue 1)
DOI	10.11648/j.pbs.20221101.14
Page(s)	29-36
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2022. Published by Science Publishing Group

Keywords

Medical Staff, Emotional Labor, Unethical Pro-organizational Behavior, Organizational Identity, Emotional Experience

References

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APA Style

Zeng Zhi, Wang Xiaoyu, Ji Xiaoyu, Lu Zhanjie. (2022). The Impact of Emotional Labor on Unethical Pro-organizational Behavior of Medical Staff: Taking Organizational Identification as an Intermediary. Psychology and Behavioral Sciences, 11(1), 29-36. https://doi.org/10.11648/j.pbs.20221101.14

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ACS Style

Zeng Zhi; Wang Xiaoyu; Ji Xiaoyu; Lu Zhanjie. The Impact of Emotional Labor on Unethical Pro-organizational Behavior of Medical Staff: Taking Organizational Identification as an Intermediary. Psychol. Behav. Sci. 2022, 11(1), 29-36. doi: 10.11648/j.pbs.20221101.14

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AMA Style

Zeng Zhi, Wang Xiaoyu, Ji Xiaoyu, Lu Zhanjie. The Impact of Emotional Labor on Unethical Pro-organizational Behavior of Medical Staff: Taking Organizational Identification as an Intermediary. Psychol Behav Sci. 2022;11(1):29-36. doi: 10.11648/j.pbs.20221101.14

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@article{10.11648/j.pbs.20221101.14,
  author = {Zeng Zhi and Wang Xiaoyu and Ji Xiaoyu and Lu Zhanjie},
  title = {The Impact of Emotional Labor on Unethical Pro-organizational Behavior of Medical Staff: Taking Organizational Identification as an Intermediary},
  journal = {Psychology and Behavioral Sciences},
  volume = {11},
  number = {1},
  pages = {29-36},
  doi = {10.11648/j.pbs.20221101.14},
  url = {https://doi.org/10.11648/j.pbs.20221101.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.pbs.20221101.14},
  abstract = {Medical and health services are a special service-oriented industry. The emotional labor of medical staff must meet their hospital’s established norms and organizational rules. In the process of carrying out emotional labor, however, medical staff members are likely to show non-self-regarding unethical pro-organizational behavior (UPB). Previous studies on UPB from the perspective of cognition and emotion have mainly focused on the field of business services and organizational behavior. However, there is a lack of research on this topic in the field of medical services. To explore the mechanism behind the impact of medical staff’s emotional labor on their UPB, this study conducted a survey of 261 Chinese medical staff, using organizational identification as an intermediary variable. Results showed that surface behaviors of emotional labor of the medical staff negatively affect organizational identification, which positively affects UPB; the surface behaviors also negatively affect UPB, and organizational identity partly mediates the result of surface behaviors and UPB; deep behaviors of emotional labor of the medical staff positively affects organizational identification, which, in turn, positively affects UPB; and deep behaviors also positively affect UPB, while organizational identity partly mediates the two. The results show that in order to effectively eliminate or avoid medical staff’s UPB, hospital managers should take medical staff ‘s real work experience as the standard, and actively pay attention to their emotional resources and the change of organizational identity. Simultaneously, hospitals should also strengthen the cognition of medical staff on professional rules, and actively educate and guide them in implementing emotional labor behavior.},
 year = {2022}
}

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TY  - JOUR
T1  - The Impact of Emotional Labor on Unethical Pro-organizational Behavior of Medical Staff: Taking Organizational Identification as an Intermediary
AU  - Zeng Zhi
AU  - Wang Xiaoyu
AU  - Ji Xiaoyu
AU  - Lu Zhanjie
Y1  - 2022/02/09
PY  - 2022
N1  - https://doi.org/10.11648/j.pbs.20221101.14
DO  - 10.11648/j.pbs.20221101.14
T2  - Psychology and Behavioral Sciences
JF  - Psychology and Behavioral Sciences
JO  - Psychology and Behavioral Sciences
SP  - 29
EP  - 36
PB  - Science Publishing Group
SN  - 2328-7845
UR  - https://doi.org/10.11648/j.pbs.20221101.14
AB  - Medical and health services are a special service-oriented industry. The emotional labor of medical staff must meet their hospital’s established norms and organizational rules. In the process of carrying out emotional labor, however, medical staff members are likely to show non-self-regarding unethical pro-organizational behavior (UPB). Previous studies on UPB from the perspective of cognition and emotion have mainly focused on the field of business services and organizational behavior. However, there is a lack of research on this topic in the field of medical services. To explore the mechanism behind the impact of medical staff’s emotional labor on their UPB, this study conducted a survey of 261 Chinese medical staff, using organizational identification as an intermediary variable. Results showed that surface behaviors of emotional labor of the medical staff negatively affect organizational identification, which positively affects UPB; the surface behaviors also negatively affect UPB, and organizational identity partly mediates the result of surface behaviors and UPB; deep behaviors of emotional labor of the medical staff positively affects organizational identification, which, in turn, positively affects UPB; and deep behaviors also positively affect UPB, while organizational identity partly mediates the two. The results show that in order to effectively eliminate or avoid medical staff’s UPB, hospital managers should take medical staff ‘s real work experience as the standard, and actively pay attention to their emotional resources and the change of organizational identity. Simultaneously, hospitals should also strengthen the cognition of medical staff on professional rules, and actively educate and guide them in implementing emotional labor behavior.
VL  - 11
IS  - 1
ER  -

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Author Information

Zeng Zhi

School of Health Economics and Management, Nanjing University of Chinese Medicine, Nanjing, China
Wang Xiaoyu

School of Health Economics and Management, Nanjing University of Chinese Medicine, Nanjing, China
Ji Xiaoyu

School of Health Economics and Management, Nanjing University of Chinese Medicine, Nanjing, China
Lu Zhanjie

School of Health Economics and Management, Nanjing University of Chinese Medicine, Nanjing, China

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APA Style

Zeng Zhi, Wang Xiaoyu, Ji Xiaoyu, Lu Zhanjie. (2022). The Impact of Emotional Labor on Unethical Pro-organizational Behavior of Medical Staff: Taking Organizational Identification as an Intermediary. Psychology and Behavioral Sciences, 11(1), 29-36. https://doi.org/10.11648/j.pbs.20221101.14

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ACS Style

Zeng Zhi; Wang Xiaoyu; Ji Xiaoyu; Lu Zhanjie. The Impact of Emotional Labor on Unethical Pro-organizational Behavior of Medical Staff: Taking Organizational Identification as an Intermediary. Psychol. Behav. Sci. 2022, 11(1), 29-36. doi: 10.11648/j.pbs.20221101.14

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AMA Style

Zeng Zhi, Wang Xiaoyu, Ji Xiaoyu, Lu Zhanjie. The Impact of Emotional Labor on Unethical Pro-organizational Behavior of Medical Staff: Taking Organizational Identification as an Intermediary. Psychol Behav Sci. 2022;11(1):29-36. doi: 10.11648/j.pbs.20221101.14

Copy | Download

@article{10.11648/j.pbs.20221101.14,
  author = {Zeng Zhi and Wang Xiaoyu and Ji Xiaoyu and Lu Zhanjie},
  title = {The Impact of Emotional Labor on Unethical Pro-organizational Behavior of Medical Staff: Taking Organizational Identification as an Intermediary},
  journal = {Psychology and Behavioral Sciences},
  volume = {11},
  number = {1},
  pages = {29-36},
  doi = {10.11648/j.pbs.20221101.14},
  url = {https://doi.org/10.11648/j.pbs.20221101.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.pbs.20221101.14},
  abstract = {Medical and health services are a special service-oriented industry. The emotional labor of medical staff must meet their hospital’s established norms and organizational rules. In the process of carrying out emotional labor, however, medical staff members are likely to show non-self-regarding unethical pro-organizational behavior (UPB). Previous studies on UPB from the perspective of cognition and emotion have mainly focused on the field of business services and organizational behavior. However, there is a lack of research on this topic in the field of medical services. To explore the mechanism behind the impact of medical staff’s emotional labor on their UPB, this study conducted a survey of 261 Chinese medical staff, using organizational identification as an intermediary variable. Results showed that surface behaviors of emotional labor of the medical staff negatively affect organizational identification, which positively affects UPB; the surface behaviors also negatively affect UPB, and organizational identity partly mediates the result of surface behaviors and UPB; deep behaviors of emotional labor of the medical staff positively affects organizational identification, which, in turn, positively affects UPB; and deep behaviors also positively affect UPB, while organizational identity partly mediates the two. The results show that in order to effectively eliminate or avoid medical staff’s UPB, hospital managers should take medical staff ‘s real work experience as the standard, and actively pay attention to their emotional resources and the change of organizational identity. Simultaneously, hospitals should also strengthen the cognition of medical staff on professional rules, and actively educate and guide them in implementing emotional labor behavior.},
 year = {2022}
}

Copy | Download

TY  - JOUR
T1  - The Impact of Emotional Labor on Unethical Pro-organizational Behavior of Medical Staff: Taking Organizational Identification as an Intermediary
AU  - Zeng Zhi
AU  - Wang Xiaoyu
AU  - Ji Xiaoyu
AU  - Lu Zhanjie
Y1  - 2022/02/09
PY  - 2022
N1  - https://doi.org/10.11648/j.pbs.20221101.14
DO  - 10.11648/j.pbs.20221101.14
T2  - Psychology and Behavioral Sciences
JF  - Psychology and Behavioral Sciences
JO  - Psychology and Behavioral Sciences
SP  - 29
EP  - 36
PB  - Science Publishing Group
SN  - 2328-7845
UR  - https://doi.org/10.11648/j.pbs.20221101.14
AB  - Medical and health services are a special service-oriented industry. The emotional labor of medical staff must meet their hospital’s established norms and organizational rules. In the process of carrying out emotional labor, however, medical staff members are likely to show non-self-regarding unethical pro-organizational behavior (UPB). Previous studies on UPB from the perspective of cognition and emotion have mainly focused on the field of business services and organizational behavior. However, there is a lack of research on this topic in the field of medical services. To explore the mechanism behind the impact of medical staff’s emotional labor on their UPB, this study conducted a survey of 261 Chinese medical staff, using organizational identification as an intermediary variable. Results showed that surface behaviors of emotional labor of the medical staff negatively affect organizational identification, which positively affects UPB; the surface behaviors also negatively affect UPB, and organizational identity partly mediates the result of surface behaviors and UPB; deep behaviors of emotional labor of the medical staff positively affects organizational identification, which, in turn, positively affects UPB; and deep behaviors also positively affect UPB, while organizational identity partly mediates the two. The results show that in order to effectively eliminate or avoid medical staff’s UPB, hospital managers should take medical staff ‘s real work experience as the standard, and actively pay attention to their emotional resources and the change of organizational identity. Simultaneously, hospitals should also strengthen the cognition of medical staff on professional rules, and actively educate and guide them in implementing emotional labor behavior.
VL  - 11
IS  - 1
ER  -

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