A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective

Jenni Toivanen; Harri Eskelinen; Paul Kah; Jukka Martikainen; Pia Heilmann

doi:doi:10.11648/j.ijmea.20170502.14

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A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective

Jenni Toivanen, Harri Eskelinen, Paul Kah, Jukka Martikainen, Pia Heilmann

Published in International Journal of Mechanical Engineering and Applications (Volume 5, Issue 2)

Received: 21 February 2017 Accepted: 3 March 2017 Published: 28 March 2017

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Abstract

This study presents a five-step method for analysis of supply chain networks from the perspective of the welding quality of manufactured products. The presented approach gives tools to take care of welding quality assessment in supply chain networks. The study uses data based analysis of complaints data and survey results to provide information that may assist managerial decision-making and supplier-related marketing activities. The results reflect the importance of information sharing as a means to reduce the number of complaints and show that combining production data and information about the production offers potential for manufacturing quality development in the supply chain network. The study uses applied RACI matrix and the case of a welding supply chain network to establish the findings. The case example discusses the observations dealing with GMAW process.

Published in	International Journal of Mechanical Engineering and Applications (Volume 5, Issue 2)
DOI	10.11648/j.ijmea.20170502.14
Page(s)	95-106
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2017. Published by Science Publishing Group

Keywords

Complaint Management, RACI Matrix, Supplier Quality, Supply Chain Network, Welding Quality Assessment

References

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Jenni Toivanen, Harri Eskelinen, Paul Kah, Jukka Martikainen, Pia Heilmann. (2017). A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective. International Journal of Mechanical Engineering and Applications, 5(2), 95-106. https://doi.org/10.11648/j.ijmea.20170502.14

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ACS Style

Jenni Toivanen; Harri Eskelinen; Paul Kah; Jukka Martikainen; Pia Heilmann. A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective. Int. J. Mech. Eng. Appl. 2017, 5(2), 95-106. doi: 10.11648/j.ijmea.20170502.14

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AMA Style

Jenni Toivanen, Harri Eskelinen, Paul Kah, Jukka Martikainen, Pia Heilmann. A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective. Int J Mech Eng Appl. 2017;5(2):95-106. doi: 10.11648/j.ijmea.20170502.14

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@article{10.11648/j.ijmea.20170502.14,
  author = {Jenni Toivanen and Harri Eskelinen and Paul Kah and Jukka Martikainen and Pia Heilmann},
  title = {A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective},
  journal = {International Journal of Mechanical Engineering and Applications},
  volume = {5},
  number = {2},
  pages = {95-106},
  doi = {10.11648/j.ijmea.20170502.14},
  url = {https://doi.org/10.11648/j.ijmea.20170502.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijmea.20170502.14},
  abstract = {This study presents a five-step method for analysis of supply chain networks from the perspective of the welding quality of manufactured products. The presented approach gives tools to take care of welding quality assessment in supply chain networks. The study uses data based analysis of complaints data and survey results to provide information that may assist managerial decision-making and supplier-related marketing activities. The results reflect the importance of information sharing as a means to reduce the number of complaints and show that combining production data and information about the production offers potential for manufacturing quality development in the supply chain network. The study uses applied RACI matrix and the case of a welding supply chain network to establish the findings. The case example discusses the observations dealing with GMAW process.},
 year = {2017}
}

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TY  - JOUR
T1  - A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective
AU  - Jenni Toivanen
AU  - Harri Eskelinen
AU  - Paul Kah
AU  - Jukka Martikainen
AU  - Pia Heilmann
Y1  - 2017/03/28
PY  - 2017
N1  - https://doi.org/10.11648/j.ijmea.20170502.14
DO  - 10.11648/j.ijmea.20170502.14
T2  - International Journal of Mechanical Engineering and Applications
JF  - International Journal of Mechanical Engineering and Applications
JO  - International Journal of Mechanical Engineering and Applications
SP  - 95
EP  - 106
PB  - Science Publishing Group
SN  - 2330-0248
UR  - https://doi.org/10.11648/j.ijmea.20170502.14
AB  - This study presents a five-step method for analysis of supply chain networks from the perspective of the welding quality of manufactured products. The presented approach gives tools to take care of welding quality assessment in supply chain networks. The study uses data based analysis of complaints data and survey results to provide information that may assist managerial decision-making and supplier-related marketing activities. The results reflect the importance of information sharing as a means to reduce the number of complaints and show that combining production data and information about the production offers potential for manufacturing quality development in the supply chain network. The study uses applied RACI matrix and the case of a welding supply chain network to establish the findings. The case example discusses the observations dealing with GMAW process.
VL  - 5
IS  - 2
ER  -

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Author Information

Jenni Toivanen

School of Energy Systems (Welding Technology), Lappeenranta University of Technology, Lappeenranta, Finland
Harri Eskelinen

School of Energy Systems (Manufacturing Technology), Lappeenranta University of Technology, Lappeenranta, Finland
Paul Kah

School of Energy Systems (Welding Technology), Lappeenranta University of Technology, Lappeenranta, Finland
Jukka Martikainen

School of Energy Systems (Welding Technology), Lappeenranta University of Technology, Lappeenranta, Finland
Pia Heilmann

School of Business and Management, Lappeenranta University of Technology, Lappeenranta, Finland

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Plain Text BibTeX RIS

APA Style

Jenni Toivanen, Harri Eskelinen, Paul Kah, Jukka Martikainen, Pia Heilmann. (2017). A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective. International Journal of Mechanical Engineering and Applications, 5(2), 95-106. https://doi.org/10.11648/j.ijmea.20170502.14

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ACS Style

Jenni Toivanen; Harri Eskelinen; Paul Kah; Jukka Martikainen; Pia Heilmann. A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective. Int. J. Mech. Eng. Appl. 2017, 5(2), 95-106. doi: 10.11648/j.ijmea.20170502.14

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AMA Style

Jenni Toivanen, Harri Eskelinen, Paul Kah, Jukka Martikainen, Pia Heilmann. A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective. Int J Mech Eng Appl. 2017;5(2):95-106. doi: 10.11648/j.ijmea.20170502.14

Copy | Download

@article{10.11648/j.ijmea.20170502.14,
  author = {Jenni Toivanen and Harri Eskelinen and Paul Kah and Jukka Martikainen and Pia Heilmann},
  title = {A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective},
  journal = {International Journal of Mechanical Engineering and Applications},
  volume = {5},
  number = {2},
  pages = {95-106},
  doi = {10.11648/j.ijmea.20170502.14},
  url = {https://doi.org/10.11648/j.ijmea.20170502.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijmea.20170502.14},
  abstract = {This study presents a five-step method for analysis of supply chain networks from the perspective of the welding quality of manufactured products. The presented approach gives tools to take care of welding quality assessment in supply chain networks. The study uses data based analysis of complaints data and survey results to provide information that may assist managerial decision-making and supplier-related marketing activities. The results reflect the importance of information sharing as a means to reduce the number of complaints and show that combining production data and information about the production offers potential for manufacturing quality development in the supply chain network. The study uses applied RACI matrix and the case of a welding supply chain network to establish the findings. The case example discusses the observations dealing with GMAW process.},
 year = {2017}
}

Copy | Download

TY  - JOUR
T1  - A New Approach to Manage Welding Quality in Supply Chain Networks: A Supplier Network Complaints Perspective
AU  - Jenni Toivanen
AU  - Harri Eskelinen
AU  - Paul Kah
AU  - Jukka Martikainen
AU  - Pia Heilmann
Y1  - 2017/03/28
PY  - 2017
N1  - https://doi.org/10.11648/j.ijmea.20170502.14
DO  - 10.11648/j.ijmea.20170502.14
T2  - International Journal of Mechanical Engineering and Applications
JF  - International Journal of Mechanical Engineering and Applications
JO  - International Journal of Mechanical Engineering and Applications
SP  - 95
EP  - 106
PB  - Science Publishing Group
SN  - 2330-0248
UR  - https://doi.org/10.11648/j.ijmea.20170502.14
AB  - This study presents a five-step method for analysis of supply chain networks from the perspective of the welding quality of manufactured products. The presented approach gives tools to take care of welding quality assessment in supply chain networks. The study uses data based analysis of complaints data and survey results to provide information that may assist managerial decision-making and supplier-related marketing activities. The results reflect the importance of information sharing as a means to reduce the number of complaints and show that combining production data and information about the production offers potential for manufacturing quality development in the supply chain network. The study uses applied RACI matrix and the case of a welding supply chain network to establish the findings. The case example discusses the observations dealing with GMAW process.
VL  - 5
IS  - 2
ER  -

Copy | Download